Hannah Nam

Business Operations professional with 7+ years of experience driving operational excellence, leading cross-functional initiatives, implementing scalable business processes, and partnering with executive leadership across financial services and healthcare organizations. Active FINRA Series 7 licensed professional.

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Executive Profile

I drive operational excellence by implementing scalable business processes, leading cross-functional initiatives, and partnering with executive leadership to solve complex organizational challenges. My background spans financial services operations, healthcare clinic management, technology implementation, and team leadership across multi-location organizations.

I hold an active FINRA Series 7 license and serve as a Registered Service Assistant, bringing both the regulatory expertise required for securities-regulated environments and the initiative to continuously improve how work gets done through technology, process standardization, and practical operational solutions.

I am most effective in environments that need someone who can oversee daily operations, implement systems and workflows, lead onboarding and training, manage vendor and technology relationships, and bring structure to fast-moving teams.

Selected Impact

Evaluated, selected, and implemented operational software platforms by partnering with vendors, mastering new systems, and training the entire team.
Designed and standardized operational workflows that improved efficiency, reduced processing errors, and increased consistency.
Developed SOPs, onboarding resources, and process documentation for administrative, investment, and client-service workflows.
Led the firm's transition to an organized electronic document management system by creating filing standards and training employees.
Improved client onboarding by standardizing processes, aligning team workflows, and creating resources for advisors and clients.
Created budgeting spreadsheets, operational trackers, and workflow tools that simplified reporting and daily operations.

Career Progression

Five Peaks Capital Group LLC

Executive Assistant | Office Manager | Business Operations

Jul 2022 – Present

Business Operations & Leadership

Oversee daily business operations supporting 2 executives and a team of 6+ financial professionals.
Manage end-to-end insurance, investment, annuity, and advisory operational workflows while maintaining regulatory compliance.
Serve as the firm's Registered Service Assistant supporting FINRA-regulated investment operations.
Lead onboarding, training, and mentoring for new employees, advisors, and interns.
Manage payroll, vendor relationships, budgeting support, facilities, office logistics, and purchasing.
Coordinate licensing, compliance documentation, leadership meetings, client events, and operational reporting.
Act as the central point of coordination between advisors, clients, custodians, insurance carriers, and business partners.
Drive continuous process improvement by identifying inefficiencies and implementing practical operational solutions.

Selected Business Initiatives & Operational Improvements

Evaluated, selected, and implemented operational software platforms by partnering with vendors, mastering new systems, and training the entire team.
Designed and standardized operational workflows that improved efficiency, reduced processing errors, and increased consistency.
Developed SOPs, onboarding resources, and process documentation for administrative, investment, and client-service workflows.
Led the firm's transition to an organized electronic document management system by creating filing standards and training employees.
Improved client onboarding by standardizing processes, aligning team workflows, and creating resources for advisors and clients.
Created budgeting spreadsheets, operational trackers, and workflow tools that simplified reporting and daily operations.
Manage and maintain the company website while coordinating technology updates and software rollouts.
Serve as the primary technology resource, troubleshooting hardware, software, and user issues while coordinating third-party IT vendors.
Partner with executive leadership to identify operational challenges and implement scalable business improvements.

Earlier Experience

Directed daily clinic operations, staffing, scheduling, billing, inventory management, and financial reporting. Led onboarding, employee training, workflow improvements, and served as HIPAA Compliance Officer. Partnered with leadership on budgeting, reporting, and operational planning.

Managed front-office operations including payroll, billing, scheduling, reporting, and insurance coordination while improving administrative efficiency.

Retail management and customer service experience in hospitality and retail environments, including team leadership, staff training, and daily operations (2014–2018).

Expertise

Executive & Operations Capabilities

Business Operations
Operations Management
Process Improvement
Project Management
Strategic Planning
Executive Partnership
Technology Implementation
Vendor Management
Budget Coordination
Team Leadership
Training & Onboarding
Workflow Coordination
Event Planning
Problem Solving

Industry & Technical Knowledge

Financial Services Administration
Securities Compliance
FINRA Regulations
Insurance & Annuity Operations
Payroll Management
Website Management
CRM Systems
Document Management Systems
Microsoft Office Suite
Scheduling Systems
HIPAA Compliance
Regulatory Documentation

Licenses & Certifications

FINRA Series 7 — General Securities Representative (Active)

Registered Service Assistant

Education

University of Colorado Denver

Bachelor of Science in Biology

Minors: Chemistry, Communications

2012 – 2017

Let's Connect

I am open to Business Operations, Office Manager, Executive Assistant, Senior Executive Assistant, and Operations Leadership opportunities.

Particularly interested in organizations that need someone who can drive operational excellence, implement scalable processes, lead technology and workflow improvements, and partner with executive leadership to solve complex challenges.